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- Defects, Warranties and Returns Policy
- Materials - Abrasives
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Materials - Fittings and Components
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- Materials - Site Supplies
Materials - Tapping
- Brass Tapping Bands
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- Stainless Steel Tapping Bands
Materials - Valves and Hydrants
- Ball Valves
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- Gate Valves
- Other Valves and Strainers
- Valve Boxes and Surrounds
- Confined and Height Safety
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Sewer Tools and Equipment
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Trade Tools and Equipment
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Water and Gas Tools and Equipment
- Apprentice Tool Kits
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- Hydrant and Valve Tools
- Leak detectors and Locators
- Pipe Tools
- Sheet Metal Tools
- Tap Tools
- Tapping Equipment
- Testing and Measuring Instruments
- Tubing Tools
DEFECTS, WARRANTIES AND RETURNS POLICY
The Client must inspect the Goods on delivery and must within fourteen (14) days of delivery notify Cadia Group Pty Ltd (Cadia) in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Client must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Client must allow Cadia to inspect the Goods.
Under applicable State, Territory and Commonwealth Law (including, without limitation the Competition and Consumer Act (CCA)), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).
Cadia acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Cadia makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Goods. Cadia’s liability in respect of these warranties is limited to the fullest extent permitted by law.
If the Client is a consumer within the meaning of the CCA, Cadia’s liability is limited to the extent permitted by section 64A of Schedule 2.
If Cadia is required to replace the Goods under this clause or the CCA, but is unable to do so, Cadia may refund any money the Client has paid for the Goods.
If the Client is not a consumer within the meaning of the CCA, Cadia’s liability for any defect or damage in the Goods is:
(a) limited to the value of any express warranty or warranty card provided to the Client by and at Cadia’s sole discretion;
(b) limited to any warranty to which Cadia is entitled, if Cadia did not manufacture the Goods;
(c) otherwise negated absolutely.
Subject to the above, returns will only be accepted provided that:
(a) the Client has complied with the provisions above; and
(b) Cadia has agreed that the Goods are defective; and
(c) the Goods are returned within a reasonable time at the Client’s cost (if that cost is not significant); and
(d) the Goods are returned in as close a condition to that in which they were delivered as is possible.
Notwithstanding above clauses but subject to the CCA, Cadia shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:
(a) the Client failing to properly maintain or store any Goods;
(b) the Client using the Goods for any purpose other than that for which they were designed (including but not limited to misuse, abuse, neglect, electrical or other overload, non-suitable lubricant, improper installation);
(c) the Client continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
(d) the Client failing to follow any instructions or guidelines provided by Cadia;
(e) fair wear and tear, any accident, or act of God.
Cadia may in its absolute discretion accept non-defective Goods for return in which case Cadia may require the Client to pay handling fees of up to fifteen percent (15%) of the value of the returned Goods plus any freight costs.
Notwithstanding anything contained in this Policy if Cadia is required by a law to accept a return then Cadia will only accept a return on the conditions imposed by that law.